1. Microphone

2. SOS button

3. SOS warning light

SOS warning light: The SOS warning light appears on the instrument cluster for 3 seconds when the vehicle is in ON position. Other than that, they will disappear during normal Soperation of the vehicle.

SOS button: The driver/passenger makes an emergency call to the Public Safety Answering Point (PSAP) by pressing the button.

If there is a problem with the system, the SOS warning light will remain illuminated on the instrument cluster.

1. System operation in the event of a traffic accident

2. Connection with the Public Safety Answering Point (PSAP)

3. Emergency services

The UAE eCall system automatically makes an emergency call to the Public Safety Answering Point (PSAP) to request appropriate rescue operations in the event of a vehicle accident.

For the purpose of providing appropriate emergency services response and support, the UAE eCall system automatically transmits the accident data to the Public Safety Answering Point (PSAP) when a traffic accident is detected.

In this case, the emergency call cannot be hung up by pressing the SOS button and the UAE eCall system remains connected until the emergency service officer, receiving the call, disconnects the emergency call.

In minor traffic accidents, the UAE eCall system may not execute an emergency call. However, an emergency call may be made manually by pressing the SOS button.

1. Pressing the SOS button

2. Connection with the Public Safety Answering Point (PSAP)

3. Emergency services

The driver or passenger can manually make an emergency call to the Public Safety Answering Point (PSAP) by pressing the SOS button to call the necessary emergency services.

A call to the emergency services through the UAE eCall system can be cancelled by pressing the SOS button again within 3 seconds only before the call connection.

After activation of emergency call in the manual mode (for proper emergency services and support), the UAE eCall system automatically transmits the road accident data, or data on other accident to the officer of the Public Safety Answering Point (PSAP) (during emergency call) by pressing the SOS button.

If the driver or passenger accidentally presses the SOS button, the call can be cancelled by pressing the button within 3 seconds before the connection. It cannot be cancelled after that.

In the event of a road accident or other accident, activation of an emergency call in manual mode requires the following:

1. Stop the vehicle in accordance with traffic rules to ensure safety to yourself and other participants of road traffic.

2. Press the SOS button, which initiates registration of the device via the mobile phone network and sends a minimal amount of data about the vehicle and its location as collected in accordance with of the technical requirements of the service.

   After that, direct contact is made with an officer of the UAE eCall system in order to establish the reasons for the emergency call and the related circumstances.

3. After establishing the reasons for the emergency call, the officer of the Public Safety Answering Point (PSAP) sends emergency services and completes the emergency call.

If the emergency call is not carried out in accordance with the procedure mentioned above, the call will be considered erroneous.