Updating software

OMV054379L_2

  1. Details

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You can see the progress of the update on the screen. At some point during the update, the screen may turn off and back on.

After the update is complete, you will receive a notification on your phone through the Kia App or Kia Connect app or the vehicle screen that the software update is complete.

TIP

  • The screen turns off automatically after 3 minutes to save the battery. If the screen turns off automatically, you can check the update progress by pressing the EV button.

  • After the update starts, you can exit the vehicle.

  • The OTA software update feature is only available for Kia Connect service users.

  • The update details may vary depending on the installed software version.

  • If the update fails, the system will automatically initiate update recovery. If you'd like to retry the software update after a successful recovery, press the Start button on the screen, and the vehicle will begin installing the update automatically.

    If both the update and recovery fail, we recommended contact an authorized Kia dealer/service partner.

  • Once the update is complete, a message will appear on the screen. Press Details or scan the QR Code for update detail information.

NOTE

  • Observe the following restrictions during the update.

    • You cannot use the vehicle during the update. Be sure to have enough time for the update, and safely park the vehicle before starting the update process.

    • You cannot use remote features, including remote start.

    • The vehicle cannot be charged. Charge your vehicle after completing the update.

    • The Rear Occupant Alert may not work. Check if there are any occupant in the rear seat after the update starts.

    • If the digital key function is included in the update history, the door lock/unlock function through digital key or fingerprint authentication may not work. Check the notice and use the smart key button to lock or unlock the door if the digital key function is updated.

  • The update will be automatically canceled if any vehicle conditions required for the update are changed before starting the update.

  • Once the update has started, you cannot cancel the update.

  • You cannot use the Over-The-Air software update feature if you modify or replace any vehicle software.

  • Do not open the hood or replace the battery in the vehicle during the update. The update may fail.

  • Note that the high-voltage-related module for charging the 12 V battery may be activated during the software update.

  • If a diagnostic tool/dongle of any kind is connected to the vehicle OBD (On-board Diagnostic) terminal, the vehicle cannot be updated. The vehicle can be updated by removing the diagnostic tool/dongle connected to the OBD terminal and then restarting the vehicle.

  • Vehicle reception must be identified to safely install any downloaded software.

  • Vehicle signal strength, must be strong (above -82 dBm) to safely install any downloaded software.