Manual accident reporting

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  1. Pressing the SOS button

  2. Connection with the Public Safety Answering Point (PSAP)

  3. Emergency services

The driver or passenger can manually make an emergency call to the Public Safety Answering Point (PSAP) by pressing the SOS button to call the necessary emergency services.

A call to the emergency services through the UAE eCall system can be canceled by pressing the SOS button again within 3 seconds only before the call connection.

After activation of emergency call in the manual mode (for proper emergency services and support), the UAE eCall system automatically transmits the road accident data, or data on other accident to the officer of the Public Safety Answering Point (PSAP) (during emergency call) by pressing the SOS button.

If the driver or passenger accidentally presses the SOS button, the call can be canceled by pressing the button within 3 seconds before the connection. It cannot be canceled after that.

In the event of a road accident or other accident, activation of an emergency call in manual mode requires the following:

  1. Stop the vehicle in accordance with traffic rules to ensure safety to yourself and other participants of road traffic.

  2. Press the SOS button, which initiates registration of the device via the cellular phone network and sends a minimal amount of data about the vehicle and its location as collected in accordance with of the technical requirements of the service.

    After that, direct contact is made with an officer of the UAE eCall system in order to establish the reasons for the emergency call and the related circumstances.

  3. After establishing the reasons for the emergency call, the officer of the Public Safety Answering Point (PSAP) sends emergency services and completes the emergency call.

If the emergency call is not carried out in accordance with the procedure mentioned above, the call will be considered erroneous.

WARNING

Emergency power supply of the UAE eCall system from the battery

  • The UAE eCall system battery supplies power during 1 hour in case main power source of the vehicle is cut off due to the collision during the emergency situations.

  • The UAE eCall system battery should be replaced every 4 years. For more information, refer to Maintenance schedule.

SOS warning light (system malfunction)

If the SOS warning light remains illuminated on the instrument cluster in normal driving conditions, this can indicate malfunction of the UAE eCall system. Please, have the UAE eCall system checked at an authorized Kia dealer/service partner. Otherwise correct operation of the UAE eCall system device, installed in your vehicle is not guaranteed. Owner of the vehicle incurs liability for consequences, occurred as a result of nonobservance of conditions, mentioned above.

Arbitrary removal or modification

The UAE eCall system calls emergency services for assistance. Thus, any arbitrary removal or changes to the UAE eCall system settings may affect your driving safety. Also, it may even make an erroneous emergency call to the Public Safety Answering Point (PSAP). Thereby, we kindly ask you not to make any changes by yourself or by the third parties in the settings of the equipment of the UAE eCall system, installed in your vehicle.

NOTE

The cellular network operators will phase out the 2G and 3G in many countries around the world. The decision to phase out 2G and/or 3G network technology was solely at the discretion of cellular network operators and therefore beyond the control of Kia.

Due to decision of the network operators to discontinue their 2G and/or 3G, the automatic/manual eCall will no longer be available in the event of an accident or a situation requiring an emergency service.

eCall certification label

KIAPB003
KIAPB004
KIAPB005
KIAPB006