Countermeasures for accidents or fire

When an accident occurs while driving the electric vehicle, turn on the hazard warning flasher, move the vehicle to a safe place, and do not let other people approach the site.

WARNING

When an accident occurs, and the high voltage battery is damaged, harmful gas and electrolytes may leak.

  • Be careful not to touch the leaked liquid.

  • When you suspect leakage of inflammable gas and other harmful gases, open the windows and immediately evacuate to a safe location.

  • If any leaked fluid comes in contact with your eyes or skin, immediately clean the affected area thoroughly with tap water or saline solution and have doctors inspect it as soon as possible.

If the electric vehicle catches fire

If a fire occurs, evacuate to a safe place and do not let other people approach the site.

  • Contact the fire department, report an electric vehicle fire, and then follow its instructions.

CAUTION

  • If a fire occurs, evacuate to a safe place and wait until the firefighters arrive.

  • If the lower part of the vehicle where the high voltage battery is located catches fire, large amount of water must be supplied continuously for a long time to completely extinguish the fire. It is hard to extinguish the fire without sufficient water and appropriate fire extinguishers. If you approach the vehicle carelessly, it may cause accidents, such as electric shock, and result in serious injury.

If the electric vehicle is submerged

If a fire occurs, evacuate to a safe place and do not let other people approach the site.

  • Immediately turn off the vehicle and evacuate to a safe place with your key.

  • Contact the emergency rescue service such as a fire department, or an authorized Kia dealer.

WARNING

Never touch the submerged electric vehicle. This may lead to an accident such as an electric shock or fire.

If an accident occurs

OSV064027_3

  1. wheel dollies

If towing is necessary, we recommend having it done by an authorized Kia dealer or a commercial tow-truck service.

Proper lifting and towing procedures are necessary to prevent damage to the vehicle. The use of wheel dollies (1) or flatbed is recommended.

WARNING

Side and curtain air bag

If your vehicle is equipped with side and curtain air bag, set the vehicle to OFF position when the vehicle is being towed.

The side and curtain air bag may deploy when the vehicle is in POWER ON position and the rollover sensor detects the situation as a rollover.

CAUTION

  • The AWD vehicle should never be towed with the wheels on the ground. Always use wheel dollies or flatbed. If not, the transmission and the AWD system could be seriously damaged.

  • Contact the fire department when towing the vehicle after a fire. when a vehicle fire occurs due to the battery, there is a risk of a second fire.

NOTE

  • Your vehicle cannot be towed with tires on the ground. The use of wheel dollies or flatbed is recommended.

  • If the Electronic Parking Brake (EPB) does not release normally, we recommend taking your vehicle to an authorized Kia dealer/service partner by loading the vehicle on a flatbed tow truck and have the system checked.

When flatbed is unavailable

OSV065033L

2-wheel drive vehicle can be towed with the opposite tires on the ground (without dollies) and parking brake released before turning off the vehicle.

If you must tow the vehicle using only two wheels, lift the driven wheels off the ground and tow the vehicle.

CAUTION

  • If any of the loaded wheels or suspension components are damaged or the vehicle is being towed with the driven wheels on the ground, use a towing dolly under the driven wheels.

  • Do not tow with sling-type equipment. Use wheel lift or flatbed equipment.

    OSV064030

  • Do not tow the vehicle backwards with the driven wheels on the ground as this may cause damage to the vehicle.

    OSV064031

Other precautions for electric vehicle

CAUTION

  • Do not use, remodel, or install non-genuine parts. This may damage the electric power system.

  • Be extremely cautious for electricity safety. An electric shock accident may occur due to a short circuit in high voltage power.

  • When you paint or apply heat treatment to the vehicle as a result of an accident, the performance of the high voltage battery can be reduced. If heat treatment is required, contact an authorized Kia dealer.

  • Third-party parts or modified parts may damage the power electric system.

CAUTION

  • Do not use, remodel, or install non-genuine parts. This may damage the electric power system.

  • When towing the vehicle, the vehicle should never be towed with the driven wheels on the ground. This can cause serious damage to the Power Electric system or vehicle.

NOTE

Putting the excessive force to the switch lever whilst shutting down the high voltage battery may severely damage the high voltage cut-off switch.

Service interlock connector

OSVQ014002

The service interlock connector, located within the motor compartment, is a safety device that disables the high voltage of the battery. It's for vehicle inspections at a professional workshop. Kia recommends visiting an authorized Kia dealer/service partner.

To access the service interlock connector, open the hood, and find it ( ) near the front trunk.

WARNING

  • Avoid contacting the service interlock connector to prevent severe injury or death from electric shock.

  • If you need to inspect or maintain the service interlock connector, have the vehicle inspected by a professional workshop. Kia recommends visiting an authorized Kia dealer/service partner.

  • Only disconnect or tamper with the service interlock connector in an emergency, as it may cause significant vehicle issues such as failure to start.