Updating software

OSV034160L_2

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You can see the progress of the update on the screen.

After the update is complete, you will receive a notification on your phone or the vehicle screen that the software update is complete.

TIP

  • The screen turns off automatically after 3 minutes to save the battery. If the screen turns off automatically, you can check the update progress by pressing the EV button.

  • After the update starts, you can exit the vehicle.

  • The OTA software update feature is only available for Kia Connect service users.

  • The update details may vary depending on the installed software version.

  • Check the notice for the OTA software update on the Kia brand web.

  • If the update fails, the update recovery will automatically proceed. If you want to retry the software update, even after a successful recovery, contact an authorised Kia call centre.

  • If the update or recovery fails, we recommended contact an authorised Kia dealer/service partner.

  • After the update is complete, it may provide new functions or improvements. For more information, see "Over-The-Air Software Update" page on the Kia webpage, scan the QR code on the infotainment screen or refer to the user manual in the Customer Centre > Download Centre.

NOTE

  • Observe the following restrictions during the update.

    • You cannot use the vehicle during the update. Be sure to have enough time for the update, and safely park the vehicle before starting the update process.

    • You cannot use remote features, including remote start.

    • The vehicle cannot be charged. Charge your vehicle after completing the update.

    • The Rear Occupant Alert may not work. Check if there are any occupants in the rear seat after the update starts.

    • If the digital key function is included in the update history, the door lock/unlock function through digital key may not work. Check the notice and use the smart key button to lock or unlock the door if the digital key function is updated.

  • The update will be automatically cancelled if any vehicle conditions required for the update are changed before starting the update.

  • Once the update has started, you cannot cancel the update.

  • You cannot use the Over-The-Air software update feature if you modify or replace any vehicle software.

  • Do not open the bonnet or replace the battery in the vehicle during the update. The update may fail.

  • Note that the high-voltage-related module for charging the 12 V battery may be activated during the software update.

  • If a diagnostic tool of any kind is connected to the vehicle OBD (On-board Diagnostic) terminal, the vehicle cannot be updated. The vehicle can be updated by removing the diagnostic tool connected to the OBD terminal and then restarting the vehicle.

  • If the update is not complete successfully, contact Kia.

  • Vehicle reception must be identified to safely install any downloaded software.

  • Vehicle signal strength, must be strong (above -82 dBm) to safely install any downloaded software.