The fingerprint authentication system may not work when:

• You try to authorize the system with an unregistered fingerprint.

• You are not touching the center of the fingerprint authentication sensor.

• Your fingerprint is obscured.

• The sensor is obscured.

• The film on the sensor is not removed.

• The fingerprint is altered (for example: damaged, swollen, or chapped).

• The hand is overly dry.

• You touch the sensor too quickly.

If fingerprint authentication fails more than 5 times consecutively, fingerprint enrollment and deletion may be temporarily restricted. Try it later, or try other methods (such as entering your password).

When you visit an authorized Kia dealer for repairs due to a failure of the fingerprint authorization system related parts, your registered fingerprint might be deleted. Have your smart key with you when you visit an authorized Kia dealer.

You cannot use the fingerprint sensor when the battery is discharged.

If you turn the vehicle ON or OFF during fingerprint authorization, the process will not complete.