Towing service

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  1. wheel dollies

  • If towing is necessary, we recommend having it done by an authorized Kia dealer or a commercial tow-truck service.

  • Proper lifting and towing procedures are necessary to prevent damage to the vehicle. The use of wheel dollies (1) or flatbed is recommended.

WARNING

Side and curtain air bag

If your vehicle is equipped with side and curtain air bag, set the vehicle to ACC position when the vehicle is being towed. The side and curtain air bag may deploy when the vehicle is in ON position and the rollover sensor detects the situation as a rollover.

CAUTION

The AWD vehicle should never be towed with the wheels on the ground. Always use wheel dollies or flatbed. If not, the power electric system and the AWD system could be seriously damaged.

NOTE

  • Your vehicle cannot be towed with tires on the ground. The use of wheel dollies or flatbed is recommended.

  • If the Electronic Parking Brake (EPB) does not release normally, we recommend taking your vehicle to an authorized Kia dealer/service partner by loading the vehicle on a flatbed tow truck and have the system checked.

When flatbed is unavailable

  • 2-wheel drive vehicle can be towed with the opposite tires on the ground (without dollies) and parking brake released before turning off the vehicle.

  • If you must tow the vehicle using only two wheels, lift the driven wheels off the ground and tow the vehicle.

CAUTION
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OMV064012

  • If any of the loaded wheels or suspension components are damaged or the vehicle is being towed with the driven wheels on the ground, use a towing dolly under the driven wheels.

  • Do not tow with sling-type equipment. Use wheel lift or flatbed equipment.

  • Do not tow the vehicle forwards with the driven wheels on the ground as this may cause damage to the vehicle.

Precautions for using towing hooks for short-distance movement before towing the vehicle

  • When moving your vehicle for loading onto a towing truck or repositioning it for towing, drive at a speed of 5 km/h (3 mph) or less over a distance of 10 m (32 ft) or less.

  • In this situation, shift to N (Neutral) and disengage the parking brake. When the power electric system or parking brake is not functioning, ensure that all wheels of your vehicle are elevated using a tow dolly or tire skates.