Towing service

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  1. Wheel dollies

If towing is necessary, we recommend having it done by an authorised Kia dealer or a commercial tow-truck service.

Proper lifting and towing procedures are necessary to prevent damage to the vehicle. The use of wheel dollies (1) or flatbed is recommended.

WARNING

Side and curtain air bag (if equipped)

If your vehicle is equipped with side and curtain air bag (if equipped), set the vehicle to ACC position when the vehicle is being towed. The side and curtain air bag (if equipped) may deploy when the vehicle is in ON position and the rollover sensor (if equipped) detects the situation as a rollover.

CAUTION

The AWD vehicle should never be towed with the wheels on the ground. Always use wheel dollies or flatbed. If not, the transmission and the AWD system could be seriously damaged.

NOTE

  • Shift to N (Neutral) to tow a vehicle with the tyres on the ground. For more details, refer to Manual transmission or Automatic transmission.

  • If the Electronic Parking Brake (EPB) does not release normally, have your vehicle checked by a professional workshop. Kia recommends that you visit an authorised Kia dealer/service partner by loading the vehicle on a flatbed tow truck and have the system checked.

When flatbed is unavailable

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2-wheel drive vehicle can be towed with the opposite tyres on the ground (without dollies) and parking brake released before turning off the vehicle.

If you must tow the vehicle using only two wheels, lift the driven wheels off the ground and tow the vehicle.

NOTE

  • If any of the loaded wheels or suspension components are damaged or the vehicle is being towed with the driven wheels on the ground, use a towing dolly under the driven wheels.

  • Do not tow with sling-type equipment. Use wheel lift or flatbed equipment.

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  • Do not tow the vehicle backwards with the driven wheels on the ground as this may cause damage to the vehicle.

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Precautions for using towing hooks for short-distance movement before towing the vehicle

Only when the vehicle is being towed with a tow truck or it needs to be moved, move the vehicle very short distance (within 10 m (32 ft)) with a speed below 5 km/ h (3 mph).

At this time, the gear must be in the N (Neutral) position and the parking brake must be released. If the transmission or parking brake cannot be operated, lift all four wheels using a dolly or tyre skates before moving the vehicle.