Digital Key 2 may not work if any of the following occurs:

• The smartphone battery or vehicle battery is discharged.

• You turn off the NFC or Bluetooth in the smartphone settings.

• A credit card overlaps the back of your smart phone, or metal or thick smartphone case is used.

• You use the card key (if equipped) with other cards or in a wallet or card holder.

• There is electronic interference by other vehicles or objects.

• There may be a communication error with Digital Key 2 NFC function if a metallic cover or communication device is attached to the smartphone. If there is a malfunction of Digital Key 2, remove the cover attached to the smartphone and try again.

The smartphone may not control the vehicle if any of the following occurs:

• Basic and necessary functions of the smartphone are operating (general call, urgent call, audio or contactless payment).

• You are using wireless earphones (general call, urgent call, or audio).

• When Kia Access app function is being limited due to smartphone default settings or app launch priority policy per manufacturer.