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Towing service

If emergency towing is necessary, we recommend having it done by an authorized Kia dealer or a commercial tow-truck service. Proper lifting and towing procedures are necessary to prevent damage to the vehicle. The use of wheel dollies (1) or flatbed is recommended.

It is acceptable to tow the vehicle with the rear wheels on the ground (without dollies) and the front wheels off the ground.

If any of the loaded wheels or suspension components are damaged or the vehicle is being towed with the front wheels on the ground, use a towing dolly under the front wheels.

When being towed by a commercial tow truck and wheel dollies are not used, the front of the vehicle should always be lifted, not the rear.

NOTICE

If the Electronic Parking Brake (EPB) does not release normally, take your vehicle to an authorized Kia dealer by loading the vehicle on a flatbed tow truck and have the system checked.

WARNING

Side and curtain Air bag

If your vehicle is equipped with side and curtain air bags set the ignition switch or ENGINE START/STOP button to the LOCK or ACC position when the vehicle is being towed. The side and curtain air bag may deploy when the ignition is in the ON position and the rollover sensor detects a rollover situation.

CAUTION

  • Do not tow the vehicle backwards with the front wheels on the ground as this may cause damage to the vehicle.

  • Do not tow with sling-type equipment. Use wheel lift or flatbed equipment.

  • Do not tow the vehicle with four wheels in contact with the ground if it is the vehicle equipped with Intelligent Variable Transmission. Otherwise, the transmission will be seriously damaged. Also, make sure not to tow the vehicle connecting it with other vehicles including camper vans.

When towing your vehicle in an emergency without wheel dollies:

  1. Set the ignition switch or ENGINE START/STOP button in the ACC position.

  2. Place the transmission shift lever in N (Neutral).

  3. Release the parking brake.

    CAUTION

    Failure to place the transmission shift lever in N (Neutral) may cause internal damage to the transmission.