If, for some reason, you happen to lose your smart key, you will not be able to start the engine. Tow the vehicle, if necessary, contact a professional workshop. Kia recommends to contact an authorized Kia dealer/service partner.

A maximum of 2 smart keys can be registered to a single vehicle. If you lose a smart key, Kia recommends to contact an authorized Kia dealer/service partner.

The smart key will not work if any of the following occurs:

• The smart key is close to a radio transmitter such as a radio station or an airport which can interfere with normal operation of the smart key.

• The smart key is near a mobile two-way radio system or a cellular phone.

• Another vehicle's smart key is being operated close to your vehicle.

  When the smart key does not work properly, open and close the door with the mechanical key. If you have a problem with the smart key, Kia recommends to contact an authorized Kia dealer/service partner.

The smart key is close with a metal product or coins.

Another vehicle’s smart key is being operated close to your vehicle.

When you connect an external device to the multi purpose socket or USB port and place it near the Smart key, the Smart key may not be recognized/work in some areas of the vehicle. In this case, try moving the Smart key to another location to start the engine or press the start button directly with the smart key to start the engine.

The Smart key is placed near the Electronics system (Woofer, Mobile phone, Portable wired/ Wireless charger, Electric heating device, Electronic power bank, e-cigarettes, etc.)

When the smart key does not work properly, open and close the door with the mechanical key. If you have a problem with the smart key, Kia recommends to contact an authorized Kia dealer/service partner.

If the smart key is in close proximity to your mobile phone, the signal could be blocked by your mobile phones normal operational signals. This is especially important when the phone is active such as making and receiving calls, text messaging, and/or sending/receiving emails. Avoid placing the smart key and your mobile phone in the same pants or jacket pocket and always try to maintain an adequate distance between the two devices.