Countermeasures for accidents or fire
When an accident occurs while driving the electric vehicle, turn on the hazard warning flasher, move the vehicle to a safe place, and do not let other people approach the site.
When an accident occurs, and the high voltage battery is damaged, harmful gas and electrolytes may leak.
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Be careful not to touch the leaked liquid.
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When you suspect leakage of inflammable gas and other harmful gases, open the windows and immediately evacuate to a safe location.
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If any leaked fluid comes in contact with your eyes or skin, immediately clean the affected area thoroughly with tap water or saline solution and have doctors inspect it as soon as possible.
If the electric vehicle catches fire
If a fire occurs, evacuate to a safe place and do not let other people approach the site.
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Contact the fire department, report an electric vehicle fire, and then follow its instructions.
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If a fire occurs, evacuate to a safe place and wait until the firefighters arrive.
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If the lower part of the vehicle where the high voltage battery is located catches fire, large amount of water must be supplied continuously for a long time to completely extinguish the fire. It is hard to extinguish the fire without sufficient water and appropriate fire extinguishers. If you approach the vehicle carelessly, it may cause accidents, such as electric shock, and result in serious injury.
If the electric vehicle is submerged
If the electric vehicle is submerged while driving, follow the instructions below:
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Immediately turn off the vehicle and evacuate to a safe place with your key.
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Contact the emergency rescue service such as a fire department, or an authorized Kia dealer.
Never touch the submerged electric vehicle. This may lead to an accident such as an electric shock or fire.
If the electric vehicle needs towing
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Dollies
If towing is necessary, have it done by authorized Kia dealer or a commercial tow-truck service.
Proper lifting and towing procedures are necessary to prevent damage to the vehicle. The use of wheel dollies (1) or flatbed is recommended.
Side and curtain air bag
If your vehicle is equipped with side and curtain air bag, set the vehicle to ACC position when the vehicle is being towed. The side and curtain air bag may deploy when the vehicle is in ON position and the rollover sensor detects the situation as a rollover.
The AWD vehicle should never be towed with the wheels on the ground. Always use wheel dollies or flatbed. If not, the power electric system and the AWD system could be seriously damaged.
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Shift to N (Neutral) to tow a vehicle with the tires on the ground. For more details, refer to More Details.
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If the Electronic Parking Brake (EPB) does not release normally, take your vehicle to an authorized Kia dealer by loading the vehicle on a flatbed tow truck and have the system checked.
When flatbed is unavailable
2-wheel drive vehicle can be towed with the opposite tires on the ground (without dollies) and parking brake released before turning off the vehicle.
If you must tow the vehicle using only two wheels, lift the driven wheels off the ground and tow the vehicle.
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If any of the loaded wheels or suspension components are damaged or the vehicle is being towed with the driven wheels on the ground, use a towing dolly under the driven wheels.
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Do not tow with sling-type equipment. Use wheel lift or flatbed equipment.
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Do not tow the vehicle forwards with the driven wheels on the ground as this may cause damage to the vehicle.
Other precautions for electric vehicle
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Use, remodel, or install only genuine parts or those of an equivalent standard. If not, this may damage the electric power system. Kia Genuine Parts we guarantee for quality and performance.
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Be extremely cautious for electricity safety. An electric shock accident may occur due to a short circuit in high voltage power.
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When you paint or apply heat treatment to the vehicle as a result of an accident, the performance of the high voltage battery can be reduced. If heat treatment is required, contact an authorized Kia dealer.
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Third-party parts or modified parts may damage the electric power system