If, for some reason, you happen to lose your smart key, you will not be able to start the engine. Tow the vehicle, if necessary, contact a professional workshop. Kia recommends to contact an authorised Kia dealer/service partner.

A maximum of 2 smart keys can be registered to a single vehicle. If you lose a smart key, Kia recommends to contact an authorised Kia dealer/service partner.

The smart key will not work if any of the following occurs:

• The smart key is close to a radio transmitter such as a radio station or an airport which can interfere with normal operation of the smart key.

• The smart key is near a mobile two-way radio system or a mobile phone.

• Another vehicle’s smart key is being operated close to your vehicle.

  When the smart key does not work properly, open and close the door with the mechanical key. If you have a problem with the smart key, Kia recommends to contact an authorised Kia dealer/service partner.

Tinting the vehicle windows with film, especially metalized film, may interfere with receiving frequency transmitted by the smart key, reducing its operating range.

If the smart key is in close proximity to your cell phone or smart phone, the signal from the smart key could be blocked by normal operation of your cell phone or smart phone. This is especially important when the phone is active such as making call, receiving calls, text messaging, and/or sending/receiving emails. Avoid placing the smart key and your cell phone or smart phone in the same pants or jacket pocket and maintain adequate distance between the two devices.

If the smart key is not moved for some time, the detection function for smart key operation will pause. Lift the smart key to activate the detection again.