Opening the fuel filler door
The fuel filler door must be opened from inside the vehicle by pushing the fuel filler door button.
If the fuel filler door does not open because ice has formed around it, tap lightly or push on the door to break the ice and release the door. Do not pry on the door. If necessary, spray around the door with an approved de-icer fluid (do not use radiator anti-freeze) or move the vehicle to a warm place and allow the ice to melt.
Wait until the fuel tank is depressurized. The message is displayed when the fuel filler door opens after the fuel tank is depressurized.
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It may take up to 20 seconds to open fuel filler door.
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When the fuel filler door is frozen and does not open after 20 seconds at freezing temperature, slightly tap the fuel filler door and then attempt to open it.
Before refueling, be sure to check what type of fuel is used for your vehicle. If you put diesel fuel into a gasoline-powered vehicle or gasoline into a diesel-powered vehicle, it may affect the fuel system and cause serious damage to the vehicle.
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Add fuel into the fuel tank within 20 minutes after opening the fuel filler door. After 20 minutes, the fuel tank may shut off, causing fuel to overflow. In this case, re-press the fuel filler door opening button.
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Do not leave the fuel filler door opened for an extended period of time. It may discharge the battery.
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Close the fuel filler door after fueling the vehicle. If you start the vehicle with the fuel filler door opened, the message, “Check fuel door”, illuminates on the LCD display.
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Avoid refueling the vehicle while charging the (high-voltage) hybrid battery. It may cause a fire or an explosion due to static electricity.