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Home > What to do in an emergency > Towing > Towing service

Towing service

  1. Dollies

Operation

  • The best method for towing is the loading towing to put the vehicle on a tow truck and transport it.

  • If it is not available, put the front wheel or the rear wheel on a jig, and tow the other wheels without putting them on the ground surface by using the dolly (1).

  • Please use this company’s service center, service partner company, or specialized towing businesses.

NOTICE

  • If emergency towing is necessary, we recommend having it done by an authorised Kia dealer or a commercial tow truck service.

  • When towing the vehicle, the vehicle should never be towed with the driven wheels on the ground.

CAUTION

  • Do not tow the vehicle forwards with the driven wheels on the ground as this may cause damage to the vehicle.

  • Do not tow with sling-type equipment. Use wheel lift or flatbed equipment.

  • If you tow it by the suspension binding method, it may damage the bumper and lower parts.

  • Do not tow the vehicle forward with the driven wheels on the ground. This may cause damage to the vehicle.

  • When towing the vehicle, be aware of the damages to the bumper and lower parts.

NOTICE

  • Only when you load it onto a tow truck or when you need to adjust the position of the vehicle, move for a very short distance of within 32 ft (10 m) at a speed of around 3 mph (5 km/h) or lower.

  • Here, the vehicle’s transmission must be at N (Neutral), and the parking brake must be released. If you cannot adjust the transmission or the parking brake, move it with the driven wheels lifted.

For 2WD Vehicles

Operation

For two-wheeled driving wheels, if you cannot perform the loading towing, in order to prevent the wheels including the driving system from rotating, bind the wheels, and shift to N (Neutral), and release the parking brake, and tow the vehicle with the wheels with no driving system on the ground.

When towing the vehicle with tires on the ground, shift to N (Neutral) with the vehicle ACC or ON.

NOTICE

In an electrically driven vehicle, if the above are not observed, the driving system parts may be damaged.

When towing a vehicle with side airbag

Operation

The vehicle should be turned OFF before towing the vehicle. If the vehicle is leaning with the vehicle on, the side airbag may be unfolded because overturn sensor may detect the vehicle is overturned (if overturn sensor equipped).