When you cannot charge the high voltage battery after connecting the charger, check the following:

Check the charging setting for the vehicle. Refer to More Details. (e.g. When scheduled charging is set, charging is not initiated immediately when the AC charger or portable charger (ICCB: In-Cable Control Box) is connected.)
Check the operation status of AC charger, portable charger and DC charger.

(Refer to More Details.)

* Actual method for indicating the charging status may vary in accordance with the charger manufacturer.
When the vehicle does not charge and a warning message appears on the cluster, check the corresponding message. Refer to More Details.
If the vehicle is properly charged when charged with another normally working charger, contact the charger manufacturer.
If the vehicle does not charge when charged with another normally working charger, contact an authorized Kia dealer for inspection.
If charging fails and the service warning light () is lit in the cluster, contact an authorized Kia dealer.