If the engine does not start

If the engine does not start, first check to see how much fuel there is and whether the 12V battery is discharged.

If the engine does not turn over or turns over slowly

  1. Be sure the vehicle is in P (Park) and the emergency brake is applied.

  2. Check the 12V battery connections to be sure they are clean and tight.

  3. Turn the interior light on. If the light dims or goes out when you operate the starter, the battery is discharged.

  4. Check the starter connections to be sure they are securely tightened.

NOTE

Do not push or pull the vehicle to start it. This could cause damage to your vehicle. Refer to Jump starting.

If the engine turns over normally but does not start

  1. Check the fuel level and add fuel if necessary.

  2. With the vehicle in OFF position, check all connectors at the ignition coils and spark plugs. Reconnect any that may be disconnected or loose.

  3. Check the fuel line in the engine compartment.

  4. If the engine still does not start, call an authorized Kia dealer or seek other qualified assistance.

If the hybrid vehicle shuts off

When the high-voltage battery or 12V battery is discharged, or when the fuel tank is empty, the hybrid system may not operate while driving.

  1. Pull over your vehicle off the road in a safe area and shift to P (Park).

  2. Turn on the hazard warning flashers.

  3. Turn off the vehicle and try to start the hybrid system again, while depressing the brake and pressing the ENGINE START/STOP button.

  4. If the engine still does not start, call an authorized Kia dealer or seek other qualified assistance.

    When the hybrid system still does not operate, refer to Jump starting.

NOTE

Before jump starting the vehicle, check the fuel level and the exact procedure to jump start. When the fuel level is low, do not attempt to drive the vehicle only with the high-voltage battery power. The high-voltage battery may be discharged, and the hybrid system may turn off.