Consumer Assistance (U.S. only)

Roadside Assistance is provided with all new current model year Kia vehicles from the date the vehicle is delivered to its first retail buyer or otherwise put into use (in-service date), whichever is earlier, for a period of 60 months or 60,000 miles, whichever is earlier, subject to the terms, conditions, and exclusions set forth in the Kia Warranty and Consumer Information Manual applicable to your vehicle’s model year.

Kia America, Inc. reserves the right to limit or deny services or other benefits to any owner or driver when, in Kia America, Inc.’s judgment, the claims or service requests are excessive in frequency or type of occurrence.

Toll free consumer assistance

Toll free consumer assistance is available from 5:00 AM to 6:00 PM PST Monday through Friday. Call 1-800-333-4542 (U.S. only) to access toll free consumer assistance.

For more information regarding available assistance, refer to your Kia Warranty and Consumer Information Manual.

Emergency roadside assistance

Emergency roadside assistance is available 24 hours a day, 365 days a year and is accessible by calling 1-800-333-4542 (U.S. only) or pressing the RSA button (if enrolled in Kia Connect).

You must provide your Vehicle Identification Number (VIN) to verify coverage when you call. Find your VIN on the driver side of the instrument panel, the door jamb, your vehicle registration, or your proof of insurance card.

Kia utilizes a network of over 30,000 roadside assistance providers. Should you accidentally run out of fuel, require a battery jump, or need help changing a tire, a Kia Roadside Assistance Representative will dispatch someone to deliver a small quantity of gas, change a flat tire with your inflated spare, or arrange a battery jump to allow you to proceed to your destination. We also have access to a network of over 10,000 locksmiths should you be locked out of your vehicle.

If mechanical difficulty renders your vehicle undrivable due to a warranty related concern, Kia’s Roadside Assistance Representative will arrange to transport your vehicle to the nearest Kia dealer or an authorized Kia alternative service location. To receive this service, your vehicle must be accessible to the dispatched transport vehicle, as determined by its driver.

TIP

Roadside Assistance benefits are not available for any Kia vehicle that has ever been or should have been issued a “salvage” title or similar “branded” title under any state’s law or has been declared a “total loss” or equivalent by a financial institution or insurance company.

Trip interruption

Trip interruption expense benefits are provided if a warranty-related disablement occurs more than 150 miles from your home, and the repairs require more than 24 hours to complete. Reasonable reimbursement is included for meals, lodging, or rental vehicle expenses. Trip interruption coverage is limited to $100 per day subject to a 3-day maximum limit per incident. You must contact the Kia Roadside Assistance Center to obtain preauthorization of expenses. Once the Kia Roadside Assistance Center gives authorization for trip interruption benefits, they will assist you in making the necessary arrangements. Insurance deductibles, expenses, and claims paid by your insurance company or other providers are not eligible for reimbursement.

Fleet vehicles are excluded from reimbursement under Kia’s Trip Interruption Policy.

Registering your vehicle in a foreign country

If you plan to register your vehicle in a foreign country, make sure it conforms to the regulations in that country. Even if you successfully register your vehicle in a foreign country, consider the possibility of having to deal with the following problems:

  1. The specified fuel for your vehicle may be unavailable. Using other fuels could cause damage to the engine, fuel injection system, and other fuel related parts, which may not be covered under your New Vehicle Emissions Limited Warranty.

  2. In addition to the specified fuel, you may also find that the parts, service techniques, and tools necessary to maintain and repair your vehicle may be unavailable because vehicles like yours may not be marketed in the new country of registration. Even if vehicles like yours are sold in a foreign country, mechanical specifications required by the government may vary enough from the country of purchase to cause additional problems.

  3. There may not be an authorized Kia dealer local to where you plan to register your vehicle, which can cause trouble in obtaining services for any number of reasons.

Kia America, Inc. cannot assume any responsibility for problems caused by unsatisfactory service or lack of service outside of the United States.