Fingerprint authentication system may not work when:

• Trying to authorize with unregistered fingerprint.

• Not touching the center of fingerprint authentication sensor.

• Any water or substance is on your finger or the sensor.

• The film on the sensor is not removed.

• The registered fingerprint is damaged or swollen.

• The hand is overly dry.

• The sensor is touched too quickly.

If fingerprint authentication fails over 5 consecutive times, fingerprint enrollment and deletion may be temporarily restricted. You should try it later or try other methods such as inputting your password.

When you visit an authorized Kia dealer for repairs parts due to fingerprint authorization system or related part failure, your registered fingerprint might be deleted. Have your smart key with you when you visit an authorized Kia dealer.

You cannot use the fingerprint sensor when the battery is discharged.

If you turn the vehicle on or off while proceeding the fingerprint authorization, the process will not complete.