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Home > Features of your vehicle > Digital key 2 > Limitations of the system

Limitations of the system

  • Digital key 2 may not work if any of the following occurs:

    • Smart phone battery or the vehicle battery is discharged

    • NFC or Bluetooth is turned off in the smart phone settings

    • A credit card is overlapped in the back of your smart phone, or metal or thick smart phone case is used

    • Using the card key (if equipped) with other cards, or using it in a wallet or cardholder

    • There is electronic interference by other vehicles, objects, etc.

    • There may be a communication error with digital key 2 NFC function if the metallic cover or communication device is attached to the smart phone. If there is a malfunction of digital key 2, remove the cover attached to the smartphone and try again.

  • The vehicle may not be controlled by the smart phone if any of the following occurs:

    • Basic and necessary functions of the smart phone are operating (general call, urgent call, audio or NFC payment)

    • Using wireless earphone (general call, urgent call or audio)

    • When digital key 2 app function is being limited due to smartphone default settings or app launch priority policy per manufacturer