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Towing service

If emergency towing is necessary, we recommend having it done by an authorized Kia dealer or a commercial tow-truck service.

*1. Dollies

Operation

  • The best way to towing is the loading towing. It must be towed with a wheel lift and flatbed equipment with all the wheels off the ground.

  • If it is not available, place the front wheels or the rear wheels on a jig, lift the other wheels off the ground and tow the vehicle by using the dolly (1).

  • This must be done by an authorized Kia dealer/service partner, or specialized towing businesses.

NOTICE

When towing the vehicle, the vehicle should never be towed with the driven wheels on the ground.

CAUTION
  • The AWD vehicle should never be towed with the wheels on the ground. This can cause serious damage to the vehicle or the AWD system.

  • Do not tow the vehicle forwards with the rear wheels on the ground as this may cause damage to the vehicle.

  • Do not tow with sling-type equipment. Use wheel lift or flatbed equipment.

  • If you tow it by the suspension binding method, it may damage the bumper and lower parts.

  • Do not tow the vehicle forward with the driven wheels on the ground. This may cause damage to the vehicle.

  • When towing the vehicle, be aware of the damages to the bumper and lower parts.

NOTICE
  • Only when the vehicle is being towed with a tow truck or it needs to be moved, move the vehicle very short distance (within 10 m (32 ft)) with a speed below 5 km/ h (3 mph).

  • The vehicle should be in N (Neutral) and the parking brake should be disengaged. If the parking brake and gear change operations are unavailable, move the vehicle with the driven wheels off the ground.