Search by Title only
Home > What to do in an emergency > Pan-European eCall system

Pan-European eCall system (if equipped)

  1. Road accident

  2. Wireless network

  3. Public Safety Answering Point (PSAP)

  4. Rescue

The car is equipped with a device*1 connected with the Pan-European eCall system for making emergency call to response teams. The Pan-European eCall system is an automatic emergency call service made in event of a traffic accident or other*2 accidents on the roads of Europe. (only in countries with regulation on this system)

The system allows contacting an officer of a single-duty dispatch service in the event of an accident on the roads of Europe (only in countries with regulations for this system).

* 1. As described in the Owner's Manual, there is a Pan-European eCall device installed in the car that is responsible for providing the connection with the Pan-European eCall system.

* 2. "Other accidents" mean any accidents on the roads of Europe (only in countries with regulation on this system) resulted in injured people and/or necessity of provision of assistance. In the event of an accident, it is necessary to stop the vehicle and press the SOS button. When making a call, the system gathers information about the car from which the call is being made, after which it connects the car with an officer of the Public Safety Answering Point (PSAP) to enable reporting of the reason for the emergency call.