When you cannot charge the high voltage battery after connecting the charger, check the following:

1. Check the charging settings for the vehicle.

   (e.g. when scheduled charging is set, charging is not initiated immediately when the AC Charger or portable charger is connected.)

2. Check the operation status of the AC Charger, portable charger and DC Charger.

   * Actual method for indicating the charging status may vary in accordance with the charger manufacturer.

3. When the vehicle does not charge and a warning message appears on the instrument cluster, check the corresponding message.

4. If the vehicle is properly charged when charged with another normally working charger, contact the charger manufacturer.

5. If the vehicle does not charge when charged with another normally working charger, we recommend that you contact an authorized Kia dealers/service partner for inspection.