Towing service
If emergency towing is necessary, we recommend having it done by an authorised Kia dealer or a commercial tow-truck service. Proper lifting and towing procedures are necessary to prevent damage to the vehicle. The use of wheel dollies (1) or flatbed is recommended.
On AWD vehicles, your vehicle must be towed with a wheel lift and dollies or flatbed equipment with all the wheels off the ground.
The AWD vehicle should never be towed with the wheels on the ground. This can cause serious damage to the transmission or the AWD system.
If any of the loaded wheels or suspension components are damaged or the vehicle is being towed with the front wheels on the ground, use a towing dolly under the front wheels.
When being towed by a commercial tow truck and wheel dollies are not used, the rear of the vehicle should always be lifted, not the front.
If the EPB does not release normally, contact a professional workshop. Kia recommends to visit an authorised Kia dealer/service partner.
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Ensure any metal parts on the tie down straps do not contact painted surfaces or the face of the wheels.
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Do not place straps over the body panels or through the wheels.
Attaching straps to the chasis, suspension or other parts of the body can cause damage.
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Do not tow the vehicle backwards with the rear wheels on the ground as this may cause damage to the vehicle.
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Do not tow with sling-type equipment. Use wheel lift or flatbed equipment.
When towing your vehicle in an emergency without wheel dollies :
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Set the ENGINE START/STOP button in the ACC position.
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Place the transmission shift lever in N (Neutral).
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Release the parking brake.
Failure to place the transmission shift lever in N (Neutral) may cause internal damage to the transmission.